Tribeca Pediatrics is committed to fostering a safe, respectful, and compassionate environment for both our patients and our team members. As a trusted primary care pediatric practice with offices throughout the NYC metro area, we recognize the deep trust families place in us—and we hold ourselves to the highest standards of care, communication, and professionalism.
Non-Discrimination Policy
Individuals at Tribeca Pediatrics will not be discriminated against because of race, color, creed, religion, sex, age, sexual preference, national origin, citizenship, marital status, disability, veteran status, or any other status or characteristic protected under federal, state, or local laws.
Acts of discrimination and/or harassment based on any of those factors are inconsistent with our philosophy and our core principles and will not be tolerated.
Commitment to Protecting Our Staff
We firmly believe that every team member, whether clinical or administrative, deserves to work in an environment free from abuse and harassment.
Zero Tolerance for Abuse
We have a zero-tolerance policy for abuse, threats, harassment, or aggressive behavior directed at our staff.
This includes, but is not limited to:
• Name-calling, or use of discriminatory language
• Threatening language or physical intimidation
• Repeated disrespect toward staff despite efforts to resolve concerns respectfully
If such behavior occurs, the following steps will be taken:
• Staff are empowered to immediately end the interaction if they feel unsafe and reach out to their manager.
• Management will follow up with the family involved to assess the situation and determine next steps, which will include appropriate corrective steps including and up to termination of care.
• Tribeca Pediatrics reserves the right to discontinue the provider-family relationship in order to protect staff wellbeing.
Commitment to Compassionate, Respectful Care
We know that parenting can be stressful and emotional, especially when a child is unwell. Our mission is to partner with parents and caregivers during both everyday and difficult moments with compassion, patience, and understanding.
De-escalation & Listening First
Our staff are trained to:
• Listen actively and empathetically
• Address frustrations or concerns without judgment
• De-escalate tension through clear, respectful communication
• Offer reasonable accommodations when possible
Transparency & Accountability
We commit to:
• Explaining policies and care decisions clearly
• Owning any mistakes and working to make things right
• Valuing feedback from parents and patients
Shared Responsibility for a Positive Relationship
Healthy relationships are built on mutual respect.
We ask that all families:
• Communicate concerns calmly and constructively
• Allow us the opportunity to address issues and misunderstandings
• Treat every member of our team with the respect they would expect in return
In turn, we promise to:
• Treat every family with compassion, regardless of background or circumstance
• Be flexible and accommodating within reason
• Prioritize the emotional and physical wellbeing of both our patients and our staff
What to Do if You Have a Concern
If you feel that your interaction with Tribeca Pediatrics fell short of these values, please reach out to feedback@tribecapediatrics.com. Our leadership team will review and respond promptly.
We’re here for your child, and for you.
Let’s continue to build a space where families feel supported and staff feel safe, respected, and empowered to provide the best care possible.